Returns & Exchanges

We strive for 100% satisfaction with your service animal identification products and accessories. If your order does not meet your expectations, we offer a 30-day return policy for unused items and non-customized gear.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and identification cards are included and protected from damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a trackable carrier to our processing center, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.